Privacy Policy

This privacy notice for 5 Star Visibility, LLC, referred to as “5 Star Visibility,” “we,” “us,” or “our,” describes how and why we may collect, store, use, disclose, and otherwise process your personal information when you use our services, referred to as the “Services,” including when you:

• visit our website at 5starvisibility.com or any other website of ours that links to this Privacy Policy;
• submit a contact form, request information, request a consultation, or otherwise communicate with us;
• use our live chat, chatbot, or other communication features;
• register to receive email, SMS, or other communications from us; or
• interact with us in connection with sales, marketing, customer support, services, or events.

Reading this Privacy Policy will help you understand how we process your personal information and the rights and choices that may be available to you.

If you do not agree with this Privacy Policy, please do not use our Services or provide personal information to us.

If you have questions or concerns about this Privacy Policy, please contact us at sales@5starvisibility.com.

Summary of key points

This summary provides an overview of our Privacy Policy. Please review the complete sections below for additional details.

What personal information do we process?

We may process personal information depending on how you interact with our Services, the information you choose to provide, and the products, services, and features you use.

Do we process sensitive personal information?

We do not intentionally collect or process sensitive personal information unless it is necessary for a specific purpose, you voluntarily provide it, and its processing is permitted by applicable law.

Please do not provide sensitive personal information through our website forms unless we specifically request it.

Do we receive information from third parties?

We may receive limited information from service providers, analytics providers, advertising platforms, social media platforms, business partners, or other third-party services that support our operations.

How do we process your information?

We process personal information to provide, improve, administer, protect, and market our Services, communicate with you, respond to your inquiries, prevent fraud, comply with legal obligations, and carry out other purposes with your consent.

When and with whom do we share personal information?

We may disclose personal information to service providers and in other limited circumstances described in this Privacy Policy.

Mobile phone numbers, SMS opt-in data, and messaging consent are not sold, rented, transferred, or shared with third parties, affiliates, lead generators, or other organizations for their marketing or promotional purposes.

What rights do you have?

Depending on where you live and the laws that apply, you may have rights regarding access to, correction of, deletion of, or restriction of the processing of your personal information.

How can you exercise your rights?

You may contact us using the information provided in the section titled “How can you contact us about this notice?”

We will consider and respond to requests in accordance with applicable privacy laws.

Table of contents

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. SMS and text messaging privacy
5. How do we handle social logins and third-party integrations?
6. How long do we keep your information?
7. Do we collect information from minors?
8. What are your privacy rights?
9. Controls for do-not-track features
10. Do we make updates to this notice?
11. How can you contact us about this notice?

1. What information do we collect?

Personal information you provide to us

In short, we collect personal information that you voluntarily provide to us.

We may collect personal information when you:

• complete or submit a form;
• request information about our company or Services;
• schedule or request a consultation;
• communicate with us by email, telephone, SMS, live chat, or chatbot;
• subscribe to marketing communications;
• become a customer or prospective customer;
• participate in promotions, events, surveys, or other activities; or
• otherwise contact or interact with us.

The personal information we collect may include:

• first and last name;
• business or company name;
• job title;
• telephone or mobile phone number;
• email address;
• mailing or business address;
• information included in an inquiry or message;
• information about the services in which you are interested;
• communication and marketing preferences;
• records of consent, including SMS opt-in information;
• records of opt-out requests;
• appointment or consultation information; and
• any other information you voluntarily provide.

The personal information we collect depends on the context of your interaction with us and the Services you request.

You are responsible for ensuring that the personal information you provide is accurate, complete, and current.

Sensitive personal information

We do not intentionally collect sensitive personal information through our general website forms.

Please do not submit Social Security numbers, financial account credentials, medical information, government identification numbers, or other sensitive information through a general contact form.

Information collected automatically

In short, certain technical and usage information may be collected automatically when you visit or use our Services.

The information collected automatically may include:

• Internet Protocol address;
• browser type and version;
• device type and operating system;
• device identifiers;
• language preferences;
• referring and exit pages;
• pages and content viewed;
• links clicked;
• dates and times of visits;
• approximate geographic location based on your Internet Protocol address;
• Internet service provider or mobile carrier;
• website interaction and usage information;
• error reports and diagnostic information; and
• cookie, pixel, or similar technology identifiers.

This information generally does not directly identify you. However, it may be associated with other information that identifies or relates to you.

We may use this information to:

• maintain the security and operation of our Services;
• prevent fraud and misuse;
• understand how visitors use our website;
• diagnose technical issues;
• improve our website and Services;
• measure the effectiveness of marketing and advertising campaigns; and
• generate internal reports and analytics.

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website, remember preferences, analyze website activity, and measure marketing and advertising performance.

Some cookies may be necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising, depending on the technologies implemented on our website.

You may be able to control cookies through your browser settings or through any cookie preference tool made available on our website.

Disabling certain cookies may affect the availability or functionality of portions of the Services.

2. How do we process your information?

In short, we process personal information to operate and improve our Services, communicate with you, market our Services, protect our business, and comply with legal obligations.

We may process personal information for the following purposes:

To provide requested information and Services

We may process your information to respond to an inquiry, provide requested information, schedule a consultation, prepare a proposal, deliver Services, or fulfill another request.

To communicate with you

We may use your information to communicate about inquiries, consultations, projects, services, customer support matters, administrative matters, or other business-related issues.

To provide customer support

We may process your information to answer questions, address concerns, troubleshoot problems, and otherwise provide support.

To send service-related communications

We may send communications regarding consultations, appointments, projects, service updates, account activity, security, or other non-promotional matters.

To send marketing and promotional communications

We may process your information to send marketing and promotional communications when permitted by applicable law and consistent with your communication preferences.

Marketing communications may be sent by email, SMS, telephone, or another channel for which you have provided the required consent.

You may unsubscribe from marketing communications as described in the section titled “What are your privacy rights?”

To request feedback

We may contact you to request feedback, conduct surveys, or better understand your experience with our Services.

To improve our Services and marketing

We may process information to identify usage trends, evaluate the effectiveness of our website and marketing campaigns, improve our Services, and develop new products, features, or offerings.

To protect our Services and business

We may process information to detect, investigate, prevent, or address fraud, abuse, security incidents, unauthorized activity, and violations of our terms or policies.

To comply with legal obligations

We may process information to comply with applicable laws, regulations, court orders, subpoenas, governmental requests, or other legal processes.

To establish, exercise, or defend legal claims

We may process information when necessary to protect our legal rights, resolve disputes, enforce agreements, and establish, exercise, or defend legal claims.

With your consent

We may process personal information for other purposes when you have provided consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing performed before the withdrawal.

3. When and with whom do we share your personal information?

In short, we may disclose personal information in the circumstances described below. For clarity, the disclosures in this Section 3 do not permit the sale, rental, transfer, or sharing of mobile phone numbers, SMS opt-in data, or messaging consent with third parties, affiliates, lead generators, or other organizations for their marketing or promotional purposes.

Service providers

We may disclose personal information to vendors, contractors, consultants, and other service providers that perform services for us or on our behalf.

These service providers may include providers of:

• website hosting and maintenance;
• cloud storage;
• customer relationship management systems;
• email delivery;
• telecommunications and SMS delivery;
• call tracking and telephone systems;
• customer support;
• scheduling tools;
• analytics and reporting;
• advertising and marketing technology;
• cybersecurity and fraud prevention;
• professional consulting; and
• legal, accounting, or compliance services.

Service providers may process personal information only as necessary to provide services to us and subject to their contractual, legal, and confidentiality obligations.

Analytics and advertising providers

We may disclose certain website, device, usage, or interaction information to analytics and advertising providers to measure website traffic, understand campaign performance, improve our marketing, or deliver and measure advertisements. This disclosure does not include mobile phone numbers, SMS opt-in data, or messaging consent.

The information disclosed depends on the tools and settings used on our website.

Legal obligations and protection of rights

We may disclose personal information when we believe disclosure is necessary to:

• comply with applicable law or legal process;
• respond to a lawful governmental request;
• enforce our agreements, policies, or terms;
• protect the rights, property, or safety of 5 Star Visibility, our customers, users, or others;
• investigate or prevent suspected fraud, security incidents, or illegal activity; or
• establish, exercise, or defend legal claims.

Business transfers

Subject to the SMS-specific restrictions below, we may disclose or transfer personal information in connection with, or during negotiations concerning, a merger, acquisition, financing, reorganization, bankruptcy, sale of company assets, or transfer of all or part of our business.

Any successor organization that receives personal information will be required to process it in accordance with applicable law and any commitments that continue to apply.

With your consent

We may disclose information for another purpose when you direct us to do so or provide consent.

Notwithstanding anything else in this Privacy Policy, mobile phone numbers, text messaging originator opt-in data, and messaging consent will not be sold, rented, transferred, or shared with third parties, affiliates, lead generators, or other organizations for their marketing or promotional purposes.

This restriction does not prevent us from using service providers solely to support the delivery, administration, security, and operation of our text messaging services. These service providers may process mobile information only as necessary to perform services on our behalf and may not use it for their own marketing or promotional purposes.

4. SMS and text messaging privacy

5 Star Visibility, LLC may collect your mobile phone number when you submit a form through our website, contact us, request information about our services, schedule a consultation, become a customer, or otherwise voluntarily provide your mobile phone number and consent to receive text messages from us.

Depending on the consent you provide, we may use your mobile phone number to send:

• responses related to your inquiry;
• appointment and consultation confirmations and reminders;
• service, project, or account updates;
• customer support messages;
• administrative and transactional communications; and
• promotional offers and marketing communications.

Promotional and marketing text messages will be sent only when you have separately and expressly consented to receive them.

Message frequency may vary depending on your interactions with 5 Star Visibility, LLC and the types of communications you have requested. Promotional message frequency will not exceed 8 messages per month. Transactional, appointment, support, and service-related message frequency may vary based on your interactions with us. Message and data rates may apply.

Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services.

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive one final text message confirming that your opt-out request has been processed. You will not receive additional messages from that messaging program unless you provide consent again.

For assistance, reply HELP to any message or contact us at sales@5starvisibility.com or (954) 289-5555.

5 Star Visibility, LLC does not sell, rent, transfer, or share mobile phone numbers, text messaging originator opt-in data, or messaging consent with third parties, affiliates, lead generators, or other organizations for their marketing or promotional purposes.

Mobile information may be disclosed only to service providers that support the delivery, administration, security, and operation of our text messaging program, including telecommunications carriers and messaging platform providers. These service providers may process mobile information only as necessary to perform services on our behalf and may not use it for their own marketing or promotional purposes.

SMS consent is provided specifically to 5 Star Visibility, LLC and is not transferable to another business, affiliate, partner, third-party advertiser, lead generator, or other organization.

We retain mobile information and records of consent for as long as reasonably necessary to:

• operate and administer the text messaging program;
• provide communications you have requested;
• document when, where, and how consent was obtained;
• document and honor opt-out requests;
• comply with applicable legal and regulatory requirements;
• resolve disputes; and
• establish, exercise, or defend legal claims.

When mobile information is no longer reasonably necessary for these purposes, we will delete, anonymize, or securely dispose of it, except where continued retention is required or permitted by applicable law.

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to the availability and operation of wireless networks, telecommunications systems, and supported mobile devices.

5. How do we handle social logins and third-party integrations?

In short, if we offer a feature that allows you to connect through a third-party account or service, we may receive certain information from that provider.

Our Services may allow you to interact with or connect to third-party platforms, services, social networks, or applications.

If you choose to connect a third-party account or use a third-party integration, the third party may provide us with information permitted by your settings and the third party’s policies.

The information we receive may include:

• name;
• email address;
• profile information;
• account identifier;
• profile image; and
• other information that you authorize the third party to provide.

We will process this information only for the purposes described in this Privacy Policy, to provide the requested integration, or as otherwise disclosed when the connection is established.

We do not control how a third-party platform processes your information.

You should review the privacy policy and settings of each third-party platform before using an integration or connecting an account.

6. How long do we keep your information?

In short, we retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

The appropriate retention period depends on factors that may include:

• the nature and sensitivity of the information;
• the purposes for which the information was collected;
• whether we have an ongoing business relationship with you;
• whether the information is needed to provide Services;
• legal, accounting, tax, regulatory, or reporting obligations;
• applicable limitation periods;
• the need to resolve disputes or enforce agreements;
• security and fraud prevention requirements; and
• the need to document consent and opt-out requests.

When we no longer have a legitimate business or legal need to retain personal information, we will delete, anonymize, or securely dispose of it.

If immediate deletion is not technically possible, such as when information is stored in a backup archive, we may securely isolate the information from further active processing until deletion is possible.

We may retain records of SMS consent and opt-out requests for as long as reasonably necessary to demonstrate compliance and honor communication preferences.

7. Do we collect information from minors?

In short, our Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from them.

We do not knowingly solicit personal information from, market to, or provide Services directly to children under 18 years of age.

By using our Services or submitting personal information, you represent that you are at least 18 years old or that you are the parent or legal guardian of a minor and are authorized to provide consent on the minor’s behalf.

If we learn that we have collected personal information from a person under 18 without appropriate authorization, we will take reasonable steps to delete the information.

If you believe that we may have collected information from a person under 18, please contact us at sales@5starvisibility.com.

8. What are your privacy rights?

In short, depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These rights may include the right to:

• request information about the personal information we collect and process;
• request access to your personal information;
• request correction of inaccurate personal information;
• request deletion of personal information;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent;
• opt out of certain marketing communications;
• opt out of certain sales, sharing, or targeted advertising activities where applicable;
• request a portable copy of certain information; and
• appeal a decision regarding a privacy request where applicable.

These rights are not absolute and may be subject to exceptions, limitations, identity verification requirements, and other conditions under applicable law.

Opting out of marketing and promotional emails

You may unsubscribe from marketing and promotional emails at any time by clicking the unsubscribe link included in an email or by contacting us using the information in the section titled “How can you contact us about this notice?”

After unsubscribing, you may continue to receive non-promotional communications, including responses to inquiries, service-related notices, administrative messages, or legally required communications.

Opting out of text messages

You may unsubscribe from text messages at any time by replying STOP to any message you receive from us.

You may also contact us at sales@5starvisibility.com or (954) 289-5555.

For assistance with our text messaging program, reply HELP.

Withdrawing consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us.

Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

Correcting or deleting information

You may request access to, correction of, or deletion of personal information by contacting us using the information below.

We may need to verify your identity before completing a request.

We may retain certain information when required or permitted by law, including information necessary to:

• comply with legal obligations;
• prevent fraud;
• maintain security;
• resolve disputes;
• enforce agreements;
• preserve legal claims; or
• document and honor communication opt-out requests.

Authorized agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.

Non-discrimination

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

Submitting a privacy request

To submit a privacy request, contact us at:

We will consider and respond to requests in accordance with applicable privacy laws.

If you have questions about your privacy rights, you may email us at sales@5starvisibility.com.

9. Controls for do-not-track features

Some web browsers, mobile operating systems, and applications provide a do-not-track setting or similar privacy signal.

Because there is not a single uniform standard governing all do-not-track signals, our website may not respond to every such signal.

This statement does not limit any rights you may have under applicable law.

Where applicable law requires us to recognize a specific browser-based opt-out preference signal, we will process the signal as required by that law.

You may also manage cookies and similar technologies through your browser settings or any cookie preference tool made available on our website.

10. Do we make updates to this notice?

In short, we may update this Privacy Policy to reflect changes in our practices, Services, technologies, legal requirements, or other circumstances.

The updated version will be identified by the “Last updated” date at the beginning of this Privacy Policy.

The updated Privacy Policy will become effective when it is posted, unless a different effective date is stated.

If we make material changes, we may provide notice by:

• posting a prominent notice on our website;
• updating the date at the beginning of this Privacy Policy;
• sending a direct communication where appropriate; or
• using another method required by applicable law.

We encourage you to review this Privacy Policy periodically.

11. How can you contact us about this notice?

If you have questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

5 Star Visibility,
LLC 800 W Cypress Creek Road,
Suite 110 Fort Lauderdale, FL 33309
United States
Attention: Kosta Derkach
Email: sales@5starvisibility.com
Phone: (954) 289-5555